Product: Documentation Templates. A process is any activity or set of activities that use resources to transform inputs into outputs. The ISO standard is based on a process approach. Establishing effective and efficient processes that are consistently followed and improved upon is the basis for most management standards.
Processes must have defined and hopefully measurable objective s , input s , output s , activities, and resources. These key elements should be present when defining a process:.
The work is done and then received as a satisfactory result. The effectiveness of the process is measured in its ability to achieve the desired results. The efficiency of the process is measured in the ratio of results achieved to the resources used. The ISO standard suggests that many types of processes may be necessary to satisfy its requirements including:. These may not always have the end goal of customer satisfaction as an internal priority.
By exposing and documenting specific end-to-end process interaction, a higher order result can be achieved by proper management techniques i. Process Example: Hiring a Contractor The process for hiring a contractor might start with a request to hire a contractor input , research into selecting the best contractor to hire gathering information about capabilities and collecting quotes , and signing an initial check to perform a job output. A procedure is a uniform method that outlines how to perform a process , such as how you control your suppliers.
It typically contains elements such as:. However, that does not lessen the need for, or effectiveness of, formally specifying procedures. Procedures are used when there is a definite operation that should be followed on a consistent basis. There may be times when a procedure is not necessary. Procedure Example: Contract Review An example procedure is one that might be important for mission-critical, high liability industries like aerospace, medical devices or automotive could outline a formal process used for communicating with customers and reviewing information from the customer, including customer feedback.
Click the above illustration for an example of how this type of procedure might be constructed using one of our procedure templates. For example, procedures along with your ISO quality manual and required forms often make up the core documentation for the QMS that helps run the system with more conformity, consistency and, predictability. The Store provides a complete set of the required ISO procedures that can be used as a guideline in drafting your specific procedures, an example of which is noted below.
Click to view a Procedure Sample. Here are the instructions how to enable JavaScript in your web browser. ISO Knowledge base. Strahinja Stojanovic. Where to start? He participated in implementation of these standards in more than SMEs, through creation of documentation and performing in-house trainings for maintaining management system, internal audit and management review. Upcoming free webinar. Presenter Carlos Pereira da Cruz. Measurement, analysis, and improvement according to ISO Thursday — January 13, Suggested reading.
One of the first things to do when implementing a Quality Management System There is a lot of talk going around about how documented information is You have successfully subscribed! You'll receive the next newsletter in a week or two. Our Clients. Our Partners. ISO - Debunking the myths An informative free brochure to ISO that clarifies some of the misconceptions around its implementation and use. ISO Quality management systems.
The ISO family is the world's most best-known quality management standard for companies and organizations of any size.
ISO Quality management. What you need to know about ISO Does my organization need Certification to ISO ? ISO - What does it mean in the supply chain?
A useful guide to ISO for those involved in the selection of suppliers, helping you get the most out of the standard as a supply chain tool.
0コメント